Services

Managed Services

SageLogix Oracle Managed Services provides customers the ability to outsource their Oracle Database Administration (DBA) and maintain complex Oracle environments at a reduced cost through an off-site remote DBA delivery model.

This adaptable subscription model is designed to maintain your Oracle environment in good health, and to provide as-needed access to a SageLogix expert DBA who knows your environment.

Managed Services Datasheet PDF

 

Managed Services Features

FeatureDescription
Installation and ConfigurationInstallation and configuration of all applicable tiers.
AdministrationRoutine administration and monitoring of Oracle base product.
Database RAC AdministrationOptional service with additional fee.
Oracle DataGuard AdministrationOptional service with additional fee.
Patch ManagementPatching of Oracle software.
Availability MonitoringProactive detection and correction with Oracle Enterprise Manager and proprietary techniques and tools -- to include production, development and test environments.
Backup and RecoverySetup and maintain Oracle backups. Customer responsible for providing access to backup systems.
Performance and Resource UtilizationMonitoring of performance and resource utilization.
Licensing Review and SupportLicensing options and coverage.

Supported Oracle Base Products

  • Database Server
  • E-Business Suite
  • Application Server

Expertise in Oracle Advanced Options

  • Partitioning
  • Data Guard
  • Recovery Manager (RMAN)
  • Real Application Clusters (RAC)
  • Streams / Advanced Replication

Tuning and Monitoring

Our proactive monitoring solutions are included in the Managed Services package. Coupled with our expertise at resolving unforeseen performance problems, provides a blanket-solution for ensuring the efficiency of your environment. Trend analysis of data provided by SageTools suite allows us to detect and correct unhealthy changes before they affect users.

Versatility

No two environments are the same, and that is why Managed Services was created with versatility in mind. Whether you need an expert DBA on site full-time, or just access to one for advice, SageLogix can shape a program to match your needs.

Urgent Troubleshooting

Managed Services provide experts who are available for investigation and resolution of unanticipated problems, such as unexplained performance degradation or a database or hardware crash with ensuing recovery problems. We use a holistic approach to troubleshooting that includes analysis of network, hardware, storage, and all related software -- not just Oracle.